Refund / Cancellation Policy

1. Refund Policy

Since our company provides billing and payment collection services for utilities and commercial maintenance, the following refund rules apply:

• Payments successfully processed for bill settlements are non-refundable.
• In case of a successful transaction where the amount is deducted from your bank but not updated in our system, the amount will be automatically settled or refunded by the bank within 7 working days.
• If a user makes a double payment for the same bill, the excess amount will be adjusted in the next billing cycle.

2. Cancellation Policy

We do not offer cancellations for payments once the transaction has been initiated through the payment gateway:

• Once you click on the "Pay" button and are redirected to the ICICI Payment Gateway, the request cannot be cancelled.
• Transaction charges incurred during the payment process are non-refundable.

3. Dispute Resolution

For any payment related disputes or if you believe a transaction was erroneously processed, please contact our support team with your transaction reference number and bill details. We will investigate and provide a resolution within 48-72 hours.

4. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us through our official support channels provided in your bill or on the dashboard.